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If you have any issues at all, we are here to help. If you experience any issues at the gate, call us immediately from the venue. VenueKings.com will work to correct the issue, including trying to find replacement tickets for you. If VenueKings.com cannot locate replacement tickets, upon confirmation that the tickets were invalid for entry, VenueKings.com will provide you with a refund for the cost of the tickets, including service fees, shipping and handling charges.