While terms and conditions can be hard to read and quite lengthy, here is the gist of our policies:
- All Sales are Final - There are no refunds or exchanges
- We do not charge box office prices - the price you pay may differ from the printed price on the ticket
- We do not guarantee whether a ticket purchased on our website is hard stock ticket or paper ticket
- No refunds or exchanges on postponed or rescheduled events (including sports playoffs events)
- No refunds or exchanges on deposits that hold a specific seating location
- Please examine tickets carefully upon delivery as any returns will be accepted on a "Try to Sell" basis only
For those who want to reference our complete policy:
TERMS AND CONDITIONS, ALONG WITH ANY OTHER POLICIES OR GUIDELINES POSTED ON THIS WEB SITE, SHALL GOVERN YOUR USE OF THIS SITE. BY USING THIS SITE AND/OR BY PLACING A TICKET REQUEST ON THIS SITE, YOU ARE AGREEING TO THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE MAKING A TICKET REQUEST.
WHO WE ARE AND WHAT WE DO
All transactions are backed by the VenueKings 100% Unconditional Guarantee, which states that once an order is confirmed, the customer will receive authentic tickets on time for their event or their money back. VenueKings also guarantees that once an order is confirmed, the customer will receive seats as good or better than the seats in the section or area they ordered.
THE VENUEKINGS GUARANTEE
The VenueKings Guarantee provides that the tickets purchased by consumers through VenueKings will be 100% authentic and delivered on time, each and every time. The VenueKings Guarantee also provides that once your purchase is confirmed, the seats you will receive will be as good as or better than the section and row ordered or we will refund your money.
When making a claim under the VenueKings 100% Guarantee the buyer must contact VenueKings Customer Service at CONTACT US within 7 calendar days from the date of the event.
PURCHASING AND PRICE OF TICKETS
THE PRICE THAT YOU PAY MAY BE HIGHER THAN THE FACE VALUE PRICE PRINTED ON THE TICKETS. VenueKings provides you with the service of locating tickets that typically are not available through standard channels. Tickets listed on VenueKings are owned and supplied by VenueKings, and additionally pre-qualified, screened, professional ticket agencies as well as individual resellers. Resellers list these tickets at market value, which in turn may be above the price printed on the face of the ticket. The market value price for a ticket is quite volatile, determined by many factors including seat location, supply and demand, date and location of event, etc. You hereby agree to and understand this.
There are no refunds, exchanges, or cancellations on any request once it is submitted to us. This policy is in place because when you place your ticket request, we attempt to secure and acquire those tickets for you from a ticket supplier and are not able to recover our costs. Please order tickets only after you are certain you want them.
VenueKings offers three types of ticket listings:
- Tickets that are available for immediate delivery (ships within 3 business days).
- Tickets that are owned by the reseller, but the tickets are not available for immediate delivery. You will be notified once your order is placed when the approximate delivery date is. Please do not order online if you have a time sensitive delivery date, you should CONTACT US first to determine if a time sensitive delivery will be possible.
- Tickets that are offered via "Section Seating," our concierge-style ticketing service, are not yet available and the reseller is offering to procure the tickets for you in the desired sections or area as noted in the ticket listing information. After you place an order and your order is confirmed by us, your credit card will be charged and VenueKings will then guarantee that tickets will be procured and delivered in time for your event or your money back.
PRICES AND SEATING
All prices are listed in U.S. Dollars (USD) for US events and Canadian Dollars (CAD) for Canadian events. Your order will be guaranteed after your order has been confirmed, your credit card has been charged, and your purchase is completed. Since tickets are bought and sold on an open market, market prices are subject to change at any time prior to Order Confirmation, and we do not guarantee that you will be able to purchase the tickets for the prices shown on our Web site or that such tickets will be available, until Order Confirmation. As we represent thousands of ticket resellers who all post tickets for sale on our Web site, we cannot be responsible for any typographical or system errors within the inventory listed for sale. If this type of error is found while processing your order, you will be notified of the error and, when available, at no additional cost, or we will issue a refund. Please check your tickets carefully once they arrive. Please contact our Customer Care department if you have any questions regarding the tickets you received.
Immediately after you submit your request for tickets, you will receive an email notifying you that we have received your request. This does not confirm ticket availability or prices. It only indicates that we have received your request for those tickets and have begun the process for securing the requested tickets. Once the requested tickets have been secured by us, your credit card will be charged and you should receive an Order Confirmation or link to print your tickets confirming that your request has been finalized and we have purchased the tickets on your behalf. You should also receive a copy of your invoice. In some instances where the physical tickets or bar code electronic ticket is not yet available, the delivery update acts as your confirmation until the ticket is delivered. Your order may be finalized even if you do not receive an Order Confirmation, finalized invoice or an updated status email from us. If you have not heard from us, or have only received a confirmation that we received your ticket request, please call our office to check on your order. NEVER make an assumption about the status of your order because you have not been contacted by us. Orders may not be cancelled due to problems with receipt of emails.
CREDIT CARD PURCHASES
Please note that purchases by credit card do not grant any variances from our Terms and Conditions. You are still responsible for complying with our Terms and Conditions. Any attempts to defraud VenueKings may result in legal and criminal action brought against you. VenueKings notifies local and federal law enforcement authorities in cases of fraud or suspected fraud and aggressively and fully cooperates with investigations.
Because of the increased market value of certain tickets, VenueKings may request additional proof identity on any order prior to processing. Proof of identity may include but is not limited to a signed authorization form.
The credit card will be charged in accordance with the Order Confirmation/Processing section.
EVENT DATES AND TIMES
Event dates and times printed on the face of the tickets, or in any correspondence from VenueKings, are always subject to change. This is especially true for sporting events that are subject to television scheduling conflicts. It is your responsibility to check for any possible changes in date and time. You may check with your local media or CONTACT US to ensure that you arrive at the event on the correct date and at the correct time. You agree that VenueKings is not responsible for changes in date or time of the event, and that refunds will not be issued due to event dates or times being changed.
If your tickets are being delivered via E-Mail, you will receive in your inbox a document containing the actual tickets for the event. We monitor all outbound e-mails to ensure they are received by your, therefore, the acceptance of electronically delivered tickets specifically means you cannot dispute the charges to your credit card for delivery related matters.
Choosing to have tickets shipped does not ensure that the ticket will be a hard stock ticket. All tickets shipped will be done so via an express delivery service (i.e., Federal Express, Express Mail, messenger, etc.) and will require an adult signature. We use express delivery services requiring signature to ensure that your tickets arrive safely and that their location can be tracked at any time. It is your responsibility to track your package and to be available to accept the package. You agree to provide us with a secure delivery location and authorize someone at that address to act as your agent in your absence to accept delivery of the package. If you provide a delivery location other than your credit card billing location, you hereby specifically agree to be responsible for that delivery and the tickets once delivered to the address you specify. You agree not to dispute such charges. Your expected ticket arrival date is based on the actual date we ship the order.
As example; if you choose “One Day Shipping” you will get your tickets one business day after the seller ships the tickets and not necessarily one business day after you place your order.
If for any reason your tickets are returned to us, we will try to contact you to arrange for another delivery attempt. If you are unavailable or if you refuse delivery of your tickets, the tickets may be listed for sale on consignment with VenueKings. VenueKings will act as your agent to attempt to recover some or all of your costs. You have the right to set the asking price for your tickets; however, you cannot list them above the price you paid for them initially. If they do not sell at that amount, VenueKings will price the tickets appropriately in an attempt to recover as much of your money as possible. This may be substantially less than what you paid. If the tickets are not sold by the event date, VenueKings will allow you to pick up or have delivered at your expense the expired tickets. You also have the right at any time prior to your event date to request that your tickets be sent back to you. Simply request your tickets to be shipped in a manner that will get them to you in time for your event. Please take into account any potential delays, such as adverse weather conditions, as VenueKings is not responsible, under any circumstances for the timely redelivery of your consignment tickets.
All deposits are non-refundable. If we have provided you with an Order Confirmation email, even though you may have not received your requested tickets or a link to print your tickets, we have already committed to acquiring and securing those tickets for you.
LOST OR STOLEN TICKETS
When you receive your tickets keep them in a safe place. Unfortunately, VenueKings cannot guarantee that tickets can be replaced if they are lost, stolen, or damaged. In some instances tickets can be reprinted, and VenueKings will do its best to replace your tickets, but it is not always possible and cannot be guaranteed. Please note that direct sunlight and heat can damage some tickets.
If an event is cancelled for any reason other than an act of God (rainout, earthquake, flood, etc.), war, terrorism, strike, or lockout, we will provide a full refund for the amount that you paid for the tickets. Delivery charges are not refundable. TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE EVENT CANCELLATION. In case of a rainout or strike for a sporting event, no refunds will be made. We will attempt to contact you with further instructions in these instances. If you have not heard from us within 48 hours of the announcement, please CONTACT US.
POSTPONED OR RESCHEDULED EVENTS
If an event is postponed or rescheduled, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued for most rescheduled events or postponements. As we are not able to recover our costs on the tickets that we acquired for you, we in turn are unable to offer customers refunds on postponed or rescheduled events.
In the case that an event is relocated to a different venue, tickets for the new venue will be provided if necessary and a refund will not generally be given. Exact refund and exchange policies are determined on a show-by-show basis by the venues and performers. If seating is not available at the new venue a refund will be offered.
TAX AND DELIVERY CHARGES
Generally, you will not have to pay sales tax on your order. In some rare circumstances tickets may be required have a tax added to the order, you will be notified of the additional tax amount within 24 hours of ordering your tickets. Delivery charges are calculated based on delivery location and delivery method.
In the event that any statement in any translated version of this Web site conflicts with the English version, the statement in the English version shall prevail.
LIMITATIONS OF LIABILITY
VenueKings is not responsible for providing transportation or reimbursement of travel-related expenses under any circumstances unless those items are specifically included as part of a package. Nor are we responsible for any delay causing you to arrive late or miss your event for any reason. Any actions by our company that do result in you missing your event will be rectified with our liability not exceeding 100% of your total purchase price. VenueKings is not responsible for the conditions or the actions of the crowd at any event nor is VenueKings responsible for any changes made at the venue including, but not limited to, seating arrangements, stage set-up, or venue conditions.
The tickets that you purchase from us are valid. If someone is sitting in your assigned seat, it is your responsibility to ask them to move or to ask an usher to assist you. Customer acknowledges and concedes that all transactions take place in Canada in the province of British Columbia. In the event that we are required to seek legal remedies to recover fees and/or resolve disputes, customer agrees that we are entitled to recover all costs associated with such action by the customer, including but not limited to reasonable attorney's fees and administrative costs, within the jurisdiction of Canada in the province of British Columbia.