Customer Service Specialist
Who We Are:
Venue Kings is the top ticket broker in Canada and continues to grow year over year. We employ a team of dedicated professionals, priding themselves on superior customer service. Good ideas are heard and implemented, and hard work rewarded. We don’t just sell tickets, we make it possible for fans to connect with their favourite teams and artists and enjoy the memorable experiences that only live events can create. We are bold, innovative and are constantly upping our game. If you are looking for a full-time entry level position with growth opportunity, this job is for you.
What You’ll Do:
⇒ Handle day-to-day interactions with customers beyond the scope of traditional customer service through phone calls, emails and chat.
⇒ Investigate instances in which customer experience has been affected and strive to resolve all concerns by going two steps beyond what is expected.
⇒ Assist customers with technical issues regarding order processing
⇒ Ensure that emails received through the inbox are resolved in a professional and timely manner
⇒ Increase customer satisfaction and build brand loyalty by providing awesome service and proactive engagement
To be successful, you'll need:
⇒ Outstanding communication, attention to detail and organizational skills
⇒ Ability to handle time-sensitive requests efficiently and effectively
⇒ Strong problem solving and issue resolution skills
⇒ A proven track record of 2+ years of customer service experience
⇒ To be positive and innovative, think outside the box and brings solutions to the table
⇒ To have flexibility with respect to scheduling, working on weekends, evenings and holidays will be required
What we offer:
Competitive salary and comprehensive extended benefit package after a three month probation period. As a member of our Customer Service team you will be working on a supportive team in an exciting, growing industry with room for advancement within your career at Venue Kings. Knowledge of sports and entertainment are an asset but not required. The position is open and waiting to be filled right away.
We are excited to add to the team and we look forward to meeting you!
Please send your cover letter and resume to: firstname.lastname@example.org